As a trusted advisor, BBD has guided a phased migration of the client’s IT estate, ensuring a seamless transition while offering operational support through comprehensive monitoring, day-to-day management, and FinOps services.
BBD’s phased approach ensures continuous Cloud Managed Services, streamlining operational tasks and providing expert consultation for future projects. This allows the client to focus on migrating workloads while upskilling their teams to take on cloud operations in the future.
Objectives
- Provide comprehensive operational support to ensure seamless functionality across all managed workloads.
- Manage and optimise the client’s AWS environments to maximise performance, cost efficiency, and security.
Key Benefits
- Operational excellence: Complete day-to-day management of AWS environments, allowing the client to focus on core business objectives
- Enhanced scalability: Dynamic infrastructure management to meet evolving demands
- Cost optimisation: Continuous monitoring and strategies for efficient resource utilisation
- Security and compliance: Adherence to industry standards and best practices, ensuring data protection and regulatory compliance
- End-to-end support: 24/7 monitoring, troubleshooting, and proactive management
Overview of the solution
BBD deployed an enterprise-grade AWS Landing Zone tailored to the telecom industry’s stringent compliance standards and AWS best practices. This included governance mechanisms such as AWS guardrails, Service Control Policies (SCP), and IAM roles to ensure secure and cost-efficient operations.
Tools and services utilised:
- Governance & security: AWS Control Tower, AWS Organizations, AWS Guardrails, SCPs, AWS Config, Amazon GuardDuty
- Monitoring & observability: Amazon CloudWatch, AWS CloudTrail, AWS Systems Manager, Grafana
- Networking & management: Amazon Route 53, AWS Transit Gateway, Amazon Certificate Manager, AWS Systems Manager
- Compute & storage: Amazon EC2, Amazon S3, Amazon RDS, Amazon EKS, Amazon Application Load Balancer, Amazon Network Load Balancer
- Cost management: Amazon Cost Explorer, EC2 Savings Plans, Reserved Instances
AWS Control Tower was pivotal in deploying a multi-account Landing Zone, ensuring AWS best practices were consistently followed throughout the migration.
Throughout the implementation and post-implementation, BBD provided the client with consistent operational support for their AWS environment. This allowed the client to focus on the core objectives of their business, ultimately decreasing the operational overhead of managing and maintaining an AWS environment significantly.
BBD’s Managed Services:
BBD provides a robust suite of managed services to ensure operational efficiency, security, and cost optimisation, including:
- Proactive monitoring and management
- Infrastructure security
- Cloud networking infrastructure
- Cost optimisation and reporting
- Helpdesk support
Approach
As part of this service offering, BBD has taken the overall responsibility of ensuring that the client’s cloud environment runs optimally. BBD provides managed services leveraging a collection of monitoring, alerting, and ticketing tools. The tools leveraged for this include, but are not limited to the following:
- Grafana: Custom dashboards, built out by BBD to provide visualisations of the health of the client’s environment.
- AWS CloudWatch Metrics: This service is linked to the Grafana dashboards, to provide effective and efficient monitoring and alerting related to the defined set of metrics, when the metric reaches or exceeds the defined threshold.
- Jira Service Management: Serves as the ticketing tool, responsible for automatically creating a ticket, ranking it in terms of priority, and assigning the relevant Technical Account Manager (TAM) to tend to the incident.
BBD also makes it their top priority to maintain a transparent relationship with the client, with regards to the activity occurring within their cloud environment. To uphold this standard BBD conducts monthly Service Level Agreement (SLA) meetings with the client. Here the client is made aware of the running usage costs, vulnerabilities, and anomalies identified, investigated, and further remediated throughout the month. This assists the client in gaining an in-depth understanding of the operations related to their environment, to ensure that it aligns with the strategic operations of the business.
Impact of BBD’s managed services
Through BBD’s managed services, the client realises a host of benefits. BBD continues to deliver tailored managed services, ensuring the client’s AWS environment remains secure, scalable, and cost-efficient while enabling future growth and innovation
