UX and Product Design services for user-centred engagement
User Experience and Product Design
Design digital experiences your users actually want.
How we help
Your products, designed for people
Create intuitive, responsive interfaces that align with your brand, support your strategy, and deliver measurable impact. Grounded in user research and proven human-centered design, our approach helps you reduce friction, increase engagement, and turn experience into a competitive edge. With close collaboration between our design and engineering teams, we ensure every product is both usable and technically feasible, balancing form with function to create solutions that work beautifully, inside and out.
Why it works
Intuitive customer experiences for increased brand loyalty
End-to-end design capability
From first idea to final launch, we offer a fully integrated creative process. With close collaboration between teams, early engineering input, and a single delivery partner, we ensure your solution is as feasible as it is functional.
Faster time to market, lower total cost
Streamlined workflows, reduced third-party handover, and tightly integrated teams allow us to deliver quality products faster, with more efficiency and less rework.
Aligned to your brand and users
We shape every product around your strategic goals and user needs, blending brand alignment with human-centric design to create intuitive, engaging digital experiences.
Quality built in
Backed by research and continuously validated by real users and dev teams, our designs go through rigorous testing and feedback loops to deliver reliable, high-quality results.
How it's done
The UX & UI fundamentals
UX & UI Fundamentals
Gather and visualise requirements
Through collaborative workshops, our expert design teams capture business objectives, user needs and technical constraints, translating them into visual artefacts like user journeys, flow diagrams and product specs. It’s how we make sure everyone’s working from the same blueprint right from the get-go.
Discovery and ideation
This is where thinking meets practical design. By exploring user needs, business priorities and market context, we uncover opportunities for innovation. Ideation helps us move beyond the obvious, shaping smarter, more relevant solutions that are grounded in real insight.
User research
By speaking to your users through the likes of interviews, surveys or usability studies, our research reveals the pain points, behaviours and expectations that drive better design decisions. It also helps reduce risk by validating ideas early, before costly build cycles begin.
Wireframing
Armed with this deep and relevant understanding, we map out the structure. Wireframes let us rapidly test and refine the layout, flow and functionality of your product – without the distractions of colour or styling. Think of it as sketching the blueprint before laying the foundation.
UI design
Great design isn’t just how it looks, it’s how it works. Our UI specialists bring your product to life with intuitive, on-brand interfaces that prioritise usability, accessibility and delight. Every interaction is designed to guide, engage and convert.
Building a prototype
By creating interactive prototypes that feel like the real thing, you get a no-nonsense understanding of the experience of the end product. These clickable models help you experience the product before it’s built, test key flows with users, and gather stakeholder feedback without writing a single line of code.
User testing
No assumptions, just evidence. We put your prototype in front of real users to observe how they interact, where they struggle and what they love. These insights feed directly into design refinements, ensuring the final product truly meets user needs.
Quality assurance
After development and before launch, we make sure everything works, and works well. Our QA process tests across devices, browsers and use cases to catch bugs, ensure consistency, and confirm that what’s delivered matches what we promised – beautifully and reliably.
Benefits
A full circle view of your customer journey across all touchpoints
True North strategy
Our CX services apply strategic thinking to enhance your customer journey, ensuring a documented and best-practice approach to project alignment.
Entrenched in your brand
In every engagement, we closely collaborate with you and your development teams, immersing ourselves in your environment, brand, and end-users’ unique needs to craft powerful, tailored solutions.
Cut out the middleman
We leverage strong collaboration between all technical stakeholders, including our highly skilled development and testing to ensure each application is seamless and functional, as well as aesthetically appealing and usable.
Great product design delivers value from the first interaction
Great product design balances user needs with business goals, creating experiences that are intuitive, accessible, and built to scale. It’s about more than just how it looks; it’s how it works, how it feels, and how effectively it solves the right problem. Good design removes friction, guides users effortlessly, and delivers measurable value from first interaction to long-term adoption. See how we’ve achieved this in the case studies below.
GET IN TOUCH
Ready to innovate?
Let’s chat
Jana Barkley
Head of UX/UI
Whether you’re refining an experience or designing something new, we’ll help you create intuitive, user-centred products that deliver real impact.
FAQ
What to expect from UX/UI
How is your UX approach different from design agencies?
Unlike traditional design agencies, our UX and product designers work as part of the core delivery team. That means that design decisions are grounded in what’s technically feasible from day one, and delivered as part of the end-to-end build. The result is fewer workstreams to manage, faster delivery, and less rework during development.
How do you involve users in the design process?
We use interviews, surveys, usability testing and behavioural research to understand user painpoints and validate assumptions early, reducing risk before costly development begins.
Can UX design help improve adoption of internal or enterprise systems?
Yes. Many usability challenges appear in internal tools or operational platforms. Good UX/UI design simplifies complex workflows, reduces errors, and improves efficiency and adoption. Think of it this way, if the tool is easy to use and functional, you’ll keep reaching for it.
Do you design for accessibility and inclusivity?
Yes. Accessibility and inclusivity are considered throughout the design process, helping ensure products are usable by diverse audiences and compliant with relevant standards.
How do you validate designs once development starts?
We validate designs continuously throughout development, not only at the start. Our UX/UI designers work closely with developers and delivery teams to review implementation as it progresses, ensuring what’s being built aligns with the intended user experience. This includes regular check-ins, design QA, and iterative feedback, so issues are caught early and costly rework is avoided.
See it in action
Turn vision into value
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